At Aqua Premier, we stand behind the quality of our work. Our warranty provides clear coverage for qualifying workmanship and materials, with straightforward terms so you know exactly what to expect.
Aqua Premier provides a 2-year limited warranty against defects in workmanship and qualifying materials supplied and installed by Aqua Premier, unless a different warranty is specifically stated in the approved estimate or written agreement.
How it works
Starts at completion. Coverage begins on the date the contracted work is completed.
Original customer, original installation. The warranty applies to the customer who contracted the work and to the installation as performed.
What it covers. Qualifying defects in our workmanship, and defects in covered materials that Aqua Premier supplied and installed.
What it doesn’t. Normal wear, misuse, accidental damage, alterations or repairs by others, neglect, improper maintenance, and damage from external conditions such as storms, flooding, lightning or power surges.
Manufacturer warranties are separate. Products carry their manufacturers’ warranties under the manufacturers’ own terms. Our warranty is not a promise to replace every manufacturer component for two years regardless of cause.
Service-specific terms. Where coverage differs for a service — seamless gutters, drainage, customer-supplied parts — it is identified below and in your estimate.
Approved scope of work
All work is performed according to the services and materials identified in the approved estimate. Optional services, excluded areas, and work not specifically included in the accepted proposal are not covered under the installation warranty.
Existing drainage problems, plumbing issues, irrigation deficiencies, and other property conditions outside the approved work remain the property owner’s responsibility. This matters most when a recommended improvement is declined: we will still do the contracted work to standard, but the declined area stays outside the warranty.
Coverage by Service
What’s covered, service by service
Every service carries the 2-year limited warranty unless noted. Where a service has extra coverage or specific limits, it’s spelled out here.
Irrigation & sprinklers
2-year workmanship & materials
Repairs, zone additions and new sprinkler systems
Heads, nozzles, valves, solenoids, wiring and backflow devices we supply and install
Controllers and timers we supply, and our programming and wiring of them
Not covered: failures caused by lightning, power surges, freezing, poor water quality, dry running, digging or mower damage, alterations by others, or normal wear. Manufacturer warranties on controllers and components apply under the manufacturer’s own terms.
Pumps, wells & pressure equipment
2-year workmanship & materials
Jet pumps, well pumps and sump pumps we supply and install
Pressure tanks, pressure switches, relays and the wiring and plumbing we perform
Not covered: damage from running dry, lightning or power surges, loss of prime or low water from the well or source, sand, iron or corrosive water, freezing, electrical supply problems, or normal wear. The pump manufacturer’s warranty applies separately under its own terms.
Seamless gutters
20-year gutters · 2-year workmanship
The gutters themselves carry a 20-year warranty from Aqua Premier and the manufacturer for the original homeowner. Our installation workmanship — hangers, pitch, seams, corners and downspout connections — carries our standard 2-year warranty.
Clogs and overflow from leaves, shingle grit or debris are maintenance, not a defect. Custom-fabricated gutter materials are nonrefundable once purchased. Seamless gutters →
Gutter guards
2-year workmanship & materials
Covered by our standard 2-year warranty on workmanship and the guard materials we supply.
Gutter guards reduce debris; they do not carry a lifetime warranty or a no-clog promise. Periodic cleaning is still maintenance. Gutter guards →
Drainage systems
2-year workmanship & materials
Solid and corrugated drainage pipe, catch basins, downspout drainage extensions, pop-up emitters, French drains, channel drains, sump pumps and related equipment are covered by our 2-year warranty on installation workmanship and the materials we supply.
Landscape lighting repairs, drainage cleaning, gutter cleaning and other services carry the same 2-year warranty on our workmanship and the materials we supply.
Customer-supplied parts: if you provide your own parts or equipment, we warrant our labor only.
Drainage
Drainage warranty & limitations
Drainage works directly against Florida’s rainfall and water table, so this is where we are most specific about what the warranty does — and doesn’t — cover.
Drainage installation warranty
Aqua Premier warrants qualifying drainage installation workmanship for two years from the completion date. This includes defects resulting from improper installation of piping, fittings, connections, and other components included in the contracted scope of work.
Pipe joints or fittings that separate because of installation error
Catch basins, emitters, pumps or fittings that fail because they were installed improperly
Incorrect slope or grading performed by Aqua Premier
Workmanship that prevents the system from functioning as designed
Drainage performance limitations
Drainage systems are designed to improve water management but cannot guarantee the complete elimination of flooding, standing water, or water intrusion. Performance may be affected by extreme rainfall, groundwater levels, soil conditions, surrounding properties, improper maintenance, and conditions beyond the original installation scope.
A properly built system moves far more water, far faster, than the yard did before. It cannot change how much rain falls or how high the water table rises.
Water damage
Aqua Premier is not responsible for water intrusion or flooding resulting from conditions outside the contracted drainage system’s scope, design, or reasonable operating conditions. Nothing in this warranty excludes responsibility for defective workmanship or any liability that cannot legally be excluded.
Drainage maintenance
Drainage systems require periodic inspection and maintenance. Customers should keep catch basins, grates, pop-up emitters, and discharge outlets clear of debris. Professional inspection and cleaning are recommended as needed based on site conditions.
Failures caused or worsened by blockages, neglected maintenance, or external conditions are not covered. A maintenance issue does not cancel coverage for an unrelated workmanship defect. Drainage cleaning & camera inspection →
Before We Dig
Underground utilities & excavation
Before excavation, Aqua Premier will request public utility markings through Sunshine 811 when required. Public utility markings generally do not identify privately owned underground lines.
Property owners are responsible for identifying and marking private underground utilities, including electrical wiring, irrigation systems, drainage lines, communication cables, landscape lighting, and other privately installed underground equipment.
Damage to private utilities that were not disclosed or properly marked may result in additional repair charges. Aqua Premier will repair irrigation lines damaged by our installation work at no additional charge.
A Sunshine 811 locate request marks public utilities only; it does not locate private lines, eliminate every excavation risk, or change anyone’s legal obligations.
General Exclusions
What the warranty generally doesn’t cover
Plain language, in one place. These exclusions apply where relevant and legally permissible; they do not take away our express commitment to fix defective workmanship.
Normal wear and aging of parts, finishes and materials
Misuse or accidental damage — mowers, vehicles, digging, pets
Unauthorized alterations or repairs by the customer or another contractor
Improper or neglected maintenance of the system
Blockages caused by debris, roots, sediment or landscaping material
Storms, flooding, lightning, power surges and other external events
Problems outside the approved scope of work, including declined recommendations
Warranty Claims
Need warranty service?
If you believe an installation or repair performed by Aqua Premier has a warranty-related issue, please contact our office. Our team will review the original service records, discuss the concern, and determine the appropriate next steps.
Please have ready
Your name and the service address
The approximate installation or repair date
A description of the concern — what you see, where, and when it started
Photos or a short video, if available
Warranty visits are scheduled like any other service call. Whether a repair falls under the warranty is determined after the issue has been evaluated, using the original scope of work and the terms on this page.
Warranty FAQ
Warranty questions, answered
How long is the Aqua Premier warranty?
Two years from the completion date on our workmanship and the qualifying materials we supply and install, unless the approved estimate or written agreement states a different term. Seamless gutters add a 20-year warranty from Aqua Premier and the manufacturer for the original homeowner, with our 2-year warranty on the installation workmanship.
Does the warranty transfer if I sell my home?
The 2-year limited warranty applies to the original customer and the original installation. The 20-year seamless-gutter warranty is likewise for the original homeowner.
Does the warranty cover clogs, debris or roots?
No. Blockages from leaves, sediment, roots or debris are maintenance, not a defect in our work. If a drain or gutter clogs over time, our drainage cleaning and gutter cleaning services can clear it. A blockage does not cancel coverage for an unrelated workmanship defect.
Does the warranty cover parts I buy myself?
Our warranty covers our workmanship and the materials we supply. If you provide your own parts or equipment, we warrant our labor only, not the parts themselves.
What about the manufacturer’s warranty on a controller, pump or gutter material?
Manufacturer warranties apply separately under the manufacturer’s own terms and are administered by the manufacturer, not Aqua Premier. Our warranty covers our workmanship and the covered materials we supplied; it is not a promise to replace every manufacturer component for two years regardless of cause.
Do you guarantee a drainage system will keep water out of my home?
No contractor can honestly promise that. A properly designed drainage system reduces standing water and the risk of intrusion, but extreme rainfall, groundwater levels, soil conditions and surrounding properties are beyond anyone’s control. We warrant the quality of our installation workmanship and stand behind it; we cannot warrant against nature.
What if I declined a recommended drainage improvement?
Warranty coverage applies to the work included in the approved estimate. If an area or improvement was excluded or declined, problems in that area remain outside the warranty, even if they are connected to the system we installed.
How do I request warranty service?
Call (904) 779-3985, book a warranty visit online, or send a message through our contact page. Include your name, service address, approximate installation date, a description of the concern and photos if you have them. We review the original service records and determine the appropriate next steps.
Backed by a warranty that means something
Ready to get started, or have a question about work we’ve done? Book online in under a minute — or call and talk to a local team.
